POSITION PURPOSE

This temporary position assists the SRS Dispatcher with dispatching after-hours work crews, equipment or service vehicles in response to consumer requests concerning power outages, member service issues.

Work schedule will be 4 p.m. to midnight on weekdays, and 10 am to 10 pm Friday - Sunday (total of 40 hours per week). The incumbent will also be scheduled to work every other weekend.
 

ESSENTIAL DUTIES

• Answer telephone calls for BEPC and member systems primarily during non-business hours in an incoming call center environment.
• Accurately, courteously, and quickly handle calls on designated lines, updating records accurately and timely and communicating clearly with line crews, office personnel, and member services staff.
• Provide customer service support to all customers of Security & Response Services, both Cooperative and member systems wide.
• Perform other duties as assigned.
   

MINIMUM QUALIFICATIONS

• Must be at least 18 years.
• A high school diploma or equivalent (GED or HSED). 
   

PREFERRED QUALIFICATIONS

• Enrollment as a full-time student in a post-secondary degree program. 
   

PHYSICAL AND ENVIRONMENTAL DEMANDS

This position requires the ability to remain in a stationary position and to move about the office building, occasional reaching below and above shoulder level, constant use of keyboard/computer and other office productivity machinery, bending, kneeling, lifting/carrying up to 10 pounds, and pushing/pulling up to 20 pounds. It also requires finger dexterity and hand coordination. 
 

KEY SKILLS

• Proficient with personal computers and Microsoft Word, Outlook, and Excel.
• Ability to communicate and must be able to clearly exchange accurate information. I
• Ability to develop plans, procedures and goals; present information to others; and work under stress to complete projects within deadlines.
• Excellent written and verbal communication skills.
   

Wage: $18 per hour